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Find answers to common questions or get in touch with our support team

Frequently Asked Questions

Quick answers to common questions about SuppaLog

Getting Started

How do I add my first supplement?

To add a supplement:

  1. Tap the "+" button on the Home screen
  2. Search for your supplement by name or scan the barcode
  3. Select the supplement from search results
  4. Enter the dosage and timing
  5. Tap "Log" to save

You can also create custom supplements if yours isn't in our database yet.

How does barcode scanning work?

Our barcode scanner uses your phone's camera to identify supplements:

  1. Tap "Scan Barcode" when adding a supplement
  2. Point your camera at the barcode on the supplement bottle
  3. Wait for the scan to complete (usually 1-2 seconds)
  4. If found, the supplement details will auto-populate

Note: Not all supplements are in our database yet. If scanning doesn't work, try searching by name or use AI Vision to scan the label.

What is AI Vision and how do I use it?

AI Vision uses artificial intelligence to read supplement labels and extract nutrition information automatically.

How to use it:

  1. Go to Supplements → AI Vision or tap the camera icon when adding a supplement
  2. Take 3 clear photos: Front label, Nutrition Facts panel, and Suggested Use instructions
  3. Our AI analyzes the images and extracts all nutrient information, dosage, and brand details
  4. Review the extracted data and make any corrections if needed
  5. Save the supplement to your library

Tips for best results: Ensure good lighting, keep labels flat and in focus, and capture the entire label in each photo.

What are daily check-ins and how do they help?

Daily check-ins let you track how you feel each day to correlate with your supplement routine:

  • Mood: Track your emotional wellbeing
  • Energy: Monitor your energy levels throughout the day
  • Digestion: Log digestive comfort
  • Stress: Track stress levels
  • Sleep: Record sleep quality

Over time, you can see patterns and correlations between your supplements and how you feel. Access check-ins from the Home screen.

Supplement Stacks

How do I create a supplement stack?

Supplement stacks are pre-configured groups of supplements you take together:

  1. Go to Stacks → Create Stack
  2. Name your stack (e.g., "Morning Energy", "Post-Workout")
  3. Add supplements to the stack
  4. Set the time of day you take this stack
  5. Save and log the entire stack with one tap

Free users: Can create up to 3 stacks
Pro users: Unlimited stacks

Can I share my stack with friends?

Yes! You can export and import stacks:

  1. Open a stack → Tap "Share"
  2. Generate a QR code or copy the stack link
  3. Your friend can scan the QR code or import the stack by pasting the link

You can also make stacks public to share with the broader SuppaLog community in the Discover section.

What is the Discover section and can I use other people's stacks?

The Discover section lets you browse public supplement stacks created by other SuppaLog users:

  • Browse stacks by category (Pre-Workout, Recovery, Sleep, etc.)
  • See what supplements others use for similar goals
  • Import stacks directly to your library with one tap
  • Customize imported stacks to fit your needs

This is great for getting ideas and learning from the community's wellness routines.

Does SuppaLog warn me about supplement interactions?

Yes! SuppaLog automatically checks for potential supplement interactions:

  • Interaction Warnings: We alert you when supplements may interact negatively
  • Synergy Detection: We identify beneficial supplement combinations
  • Dosage Alerts: Warnings when nutrient levels approach upper limits (UL)

Interaction warnings appear when adding supplements or viewing stacks. Always consult a healthcare provider before making changes to your supplement routine.

Premium Features

How do I upgrade to SuppaLog Pro?

To upgrade:

  1. Go to Settings → SuppaLog Pro
  2. Choose Monthly ($4.99) or Annual ($39.99)
  3. Complete purchase through your App Store account
  4. Pro features unlock immediately

Pro benefits:

  • Unlimited supplement stacks (free: 3 stacks)
  • 35 AI chat messages per month (free: 3 per month)
  • Advanced analytics: Weekly adherence charts, compliance metrics, nutrient trend analysis
  • Enhanced interaction checker with detailed warnings
  • Data export in multiple formats (JSON, CSV)
  • Priority customer support

How do I cancel my subscription?

Subscriptions are managed by Apple/Google, not SuppaLog:

For iPhone/iPad:

  1. Open Settings → Tap your name → Subscriptions
  2. Find SuppaLog Pro → Tap to manage
  3. Tap "Cancel Subscription"

For Android:

  1. Open Google Play Store → Menu → Subscriptions
  2. Find SuppaLog Pro → Tap to manage
  3. Tap "Cancel Subscription"

You'll retain Pro features until the end of your billing period.

How does AI chat work and what are the message limits?

SuppaLog's AI chat gives you personalized health and supplement advice:

  • Context-Aware: The AI knows your current supplements, goals, and health profile
  • Evidence-Based: Answers are backed by nutritional science and research
  • Conversational: Ask follow-up questions for deeper insights

Message limits:

  • Free users: 3 AI messages per month
  • Pro users: 35 AI messages per month

Your message count resets at the start of each calendar month. Check your remaining messages in Settings → AI Usage.

Note: AI advice is educational and should not replace professional medical guidance.

Data & Privacy

How do I export my data?

You can export all your supplement data anytime:

  1. Go to Settings → Export Data
  2. Choose format: JSON (complete) or CSV (spreadsheet-friendly)
  3. Tap "Export" → Share via email, save to files, or other apps

Your export includes all logs, supplements, stacks, and health data.

How do I delete my account?

To permanently delete your account and all data:

  1. Go to Settings → Account → Delete Account
  2. Confirm you want to delete (this cannot be undone)
  3. Enter your password to verify
  4. All data is permanently deleted within 30 days

Important: This deletes all logs, supplements, and settings. Export your data first if you want to keep a copy.

Is my health data private and secure?

Yes! We take privacy seriously:

  • All data is encrypted in transit (TLS) and at rest
  • We use Row Level Security to ensure only you can access your data
  • We never sell your data or use it for advertising
  • You can export or delete your data anytime
  • We're GDPR compliant

Read our full Privacy Policy for details.

Troubleshooting

The app is crashing or not working properly

If you're experiencing crashes or bugs:

  1. Make sure you have the latest version (check App Store for updates)
  2. Force quit the app and reopen it
  3. Restart your device
  4. Check your internet connection
  5. If the problem persists, contact us at hello@suppalog.app with details

Please include: Device model, OS version, app version, and steps to reproduce the issue.

Still Need Help?

Send us a message and we'll get back to you within 48 hours

Or email us directly at hello@suppalog.app